Thank you for shopping at axtempl.pro. Please read our refund policy carefully before making a purchase.
1. Digital Product Sales – No Refunds
All products sold on Extempl.com are digital goods delivered electronically. Because digital products are non-tangible, irrevocable goods, we do not offer refunds after a purchase is completed and the product is delivered.
By completing your purchase, you agree to these terms and confirm that you understand that all sales are final.
2. Exceptions – When Refunds May Be Issued
We may issue a refund under certain limited circumstances, at our sole discretion:
- You did not receive the product (e.g., download link not delivered).
- The product is corrupted or not functioning as described, and we are unable to resolve the issue after you contact our support team.
- Duplicate purchase (accidentally purchased the same product twice).
To request a refund under these circumstances, you must contact us within 7 days of your purchase, providing your order number and a detailed explanation.
3. No Refunds for the Following
We cannot offer refunds in cases such as:
- Change of mind after purchase.
- Incompatibility with your system or software (unless clearly misrepresented in the product description).
- Misunderstanding of the product features or use, if the product functions as described.
- Failure to download or access the product due to issues on your end (e.g., poor internet, spam folder).
4. How to Request a Refund
If you believe your case qualifies for a refund, please contact us at:
Email: pretemply@gmail.com
Include: Order number, product name, and a clear explanation of the issue.
We aim to respond to refund requests within 2–5 business days.
5. Chargebacks
Initiating a chargeback without contacting us first will be considered a breach of our terms. We reserve the right to block future purchases from customers who abuse chargeback systems.
6. Policy Acceptance
By purchasing from Extempl.com, you acknowledge that you have read, understood, and agreed to our Refund Policy.